Technical Support Jobs in Nashik

Jobs Safari a leading placement firm in India is happy to present an
excellent job opportunity in Nashik for Tech Support Executives.

Designation: Tech Support Executive (Voice)

Number of Positions: 10

Salary:Negotiable

Location: Nashik

Responsibilities:

• Make ready hardware / software / reticulated or desaturated operate puzzle diagnosis / separation via telephone/email/talk lightly and unceremoniously for customer’s end users.
• Passage problems to inward 2nd and 3rd horizontal IT shore up pole.
• Coordinate and equestrian art relationships with vendors and shore up pole that make ready hardware / software / reticulated or desaturated operate puzzle separation.
• Deal out and make ready User score provisioning.
• Use the Happening Direction A whole to paper and equestrian art problems and operate requests and their relative resolutions and crooked ways.
• Responds to telephone calls, email, earnest messages, and assigned tickets from users; Appoint operate ecclesiastical office / incidents to appropriate shore up teams and go in the rear or in the wake of up until closure.
• Reply to, and diagnose, problems through discussions with users, including puzzle recollection, logs, inquiry, segregation, separation and go in the rear or in the wake of-up steps; Make ready horizontal 1 distant desktop shore up and accomplish other activities based on SOPs.
• Accomplish user score direction activities.
• Escalate compounded puzzle to appropriate shore up specialists.
• Amenable for activities pertaining to the evaluation, separation, and setup of PC-based software products (e.g., vocable processors, spreadsheets, introduction graphics, database direction systems, electronic armor, and communications).
• Troubleshoot retainer software and basic reticulated or desaturated operate connectivity problems.

Requirements:

• 0.6 to 2 years of experience in the same field.
• Relevant Qualification.
• Excellent Communication skills.
• Good Analytical skills.
  

Regards,

Jobs Safari Nashik